From the report below, you can see 2 emails I’ve classified (1 as non-compliant and another as questionable): Supervision Dashboard You can view a report of all Supervisions in the Reports… Dashboard section of the Security & Compliance Center. You can see the change history when you select the History tab in the Supervision add-in:
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Once you have resolved the issue with the email, you can update the classification to Resolved. I recommend a comment be added for each email to explain why the classification was chosen and potential next steps. Once the email has been classified, the Supervision Add-in will update with the classification and the optional comment. This is how the reviewer would classify the email as Compliant, Non-Compliant, Questionable, or Resolved: If the reviewer opened the first email from above, he/she would need to click the Supervisory Review link found at the top of the email body to load the Supervision Outlook Add-in as shown below. As you can see below, both of these emails were identified and now appear unclassified in the ‘Review External Communications’ folder: 2 mails identified and require supervision The first had the word takeover in the Subject line and the second had the word takeover in the Message text. To test the review process, I sent 2 emails, both to an external email address. As you can see by the image below, it places each classified email in one of four buckets: Compliant, Non-Compliant, Questionable, and Resolved. A mailbox titled Supervision – Review External Communications will be created to show in each reviewers Outlook Web App to review the contents.Whether the reviewers are internal or external, they will use the Supervision app in Outlook Web App to review the content. If you needed the review process to be done at arms-length, you could assign reviewers from a third-party email address. Specify who will review the communications.It will randomly select content based on this number. Choose what percentage of communications should be reviewed (up to 100%).When setting up the Supervision Policy you would have to spend some time getting to the right combination of conditions. The conditions could allow you to search inside of attachments as well as exclude messages that contained certain words – for instance, anything that had Approved by Contoso Legal as a document footer could be excluded. You can use many kinds of conditions as shown below.In this example, I’ll search for the word “takeover”. Enter the word(s) you want to search for in the email.
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The Supervision feature has been around for awhile in Exchange, but this post will walk thru how to configure it from the Office 365 Security & Compliance Center to allow you to set up policies to monitor emails in your organization. Do you have a need to monitor emails within your organization for certain types of content? This post will walk thru how to accomplish this in Office 365 with a feature called Supervision.